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Many Airlines Cutting Prices, Changing Policies

WTAE-TV's Wendy Bell Reports

UPDATED: 12:03 a.m. EDT September 22, 2001

Numerous airlines are cutting fares on flights from Pittsburgh International Airport, WTAE-TV's Conumer Watch reporter Wendy Bell says.

If you want to travel to the West Coast, US Airways has direct round-trip flights to Los Angeles, Seattle, San Francisco and San Diego for about $322 if you purchase tickets by Sept. 25 and travel by Jan. 16. Or, you can save $50 by flying Vanguard -- make a stop in Kansas City and pay about $275 for a round-trip ticket.

Heading to Chicago? Buy a round-trip ticket by next Tuesday from US Airways and pay $88. The regular fare this time of year is at least $200.

The cheapest destination could be Florida. All round-trip flights purchased by Tuesday cost $150.

A round-trip flight to Honolulu costs $635 on United. That's several hundred dollars off the regular price.

Other destinations, such as New York ($88 to LaGuardia), Boston ($161) and even overseas to London ($528) and Paris ($358 if you buy now for travel starting Oct. 14) are priced lower as well.

More round-trip specials: American Airlines to Los Angeles ($239.50), Houston ($203.50), Toronto ($209) or Philadelphia ($78).

Bell reports that New York Mayor Rudy Giuliani is encouraging tourist visits, and tremendous deals can be found on vacation packages -- airfare, hotel discounts and deals on plays and sporting events.

If you're thinking of buying airline tickets online, read Wendy Bell's report on Web sites that offer deep discounts.

Call 4 Action: Flight Refunds, Cancellations

If you are planning on canceling a trip, or if you've tried to cancel a trip, what's the best way to do it? And should you expect a refund?

Call 4 Action reporter Susan Koeppen has some answers.

"We're finding that trips can be canceled and delayed or postponed without any repercussions," said AAA's Jim Lehman. "But in other cases, there are cancellation charges and penalties that are being incurred by the trip providers, and those are being passed along to the consumer, as well."

AAA is dealing with each customer on a case-by-case basis.

Most of the major airlines have refund and rebooking policies clearly stated on their Web sites.

At US Airways, if you have a ticket for travel between Sept. 11 and Sept. 25, you do have some options.

You can reschedule your trip on or before Nov. 15 without being charged a fee.

You can apply the value of your ticket toward the purchase of future travel up to one year from the original travel date.

You also can receive a full refund.

For tickets after Sept. 26, you can request a refund, but there may be a fee.

If you purchased tickets online from bargain Web sites like Priceline.com, you need to contact those companies for refunds. Priceline.com is asking people to call 800-PRICELINE.

If your travel plans were disrupted because of the terrorist attacks, you should be able to get a full refund with no problems.

But if you are canceling a trip planned for sometime in the future, realize that you may not be able to get all of your money back.

Things are changing daily, so you should be checking often with your travel agent or the airlines.

Rescheduling Information

If you've missed a flight because of the terrorist actions, different airlines have different policies about your ticket, WTAE-TV's Wendy Bell reports.

US Airways will refund tickets booked for travel between Sept. 11-16. If you re-book your trip within one week, you can do so without paying any change fees.

United is refunding tickets booked through Sept. 12.

Delta is refunding tickets booked between Sept. 11-18. Delta is not charging a change fee if you reschedule.

Northwest will waive the $100 change fee if passengers re-book.

For all chartered flights scheduled to leave Pittsburgh between Sept. 14-23. If you re-book your trip by Dec. 17, you won't pay any cancel fees or penalties.

If you have tickets for air travel that has been canceled because of the terrorist attacks -- those tickets are good for two years, so save them.

If you used frequent flier miles to book those flights, you'll have to go through your air carrier's frequent flier program to arrange a mileage refund.


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