All Pro Auto Mall in Canonsburg sells most of its vehicles on the auction site eBay.com.

According to the owner, the company sells roughly 200 cars per month, and only a small number of customers ever complain.

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Call 4 Action reporter Meghan Jones found 10 customers from all over North America with 10 separate, serious complaints.

Leslie Tedesco, of West Leechburg, Armstrong County, sold her car with her husband and went to eBay Motors to buy another.

All Pro Auto Mall in Canonsburg described a 1995 Ford Windstar as being in good condition, with 80,000 miles. The price was less than $2,500.

Tedesco: "We were in Monroeville when it broke down. It was overheated. Antifreeze was shooting everywhere. It wasn't like, 'Oh, we better get home.' It was a major problem."

After a $50 tow, mechanics took a look.

Tedesco: "It needs a new motor, the transmission was slipping, needs a new heater and radiator. And then there's little things -- the air conditioning is bad, the windows are bad."

This $2,500 van needed a $3,500 engine job.

Vincent LoCastro, All Pro Auto Mall: "This is just one of those small percentages of the cases where a bad vehicle looked like a good vehicle and got through."

LoCastro owns All Pro Auto Mall. He buys his vehicles at auction, sells them on eBay and says he rarely receives customer complaints.

Call 4 Action has received independent complaints from at least 10 people, all saying that the cars were said to be in good condition and driveable.

Stephanie Trevitz, of South Carolina, paid $3,600 for her car. Mechanics soon found $4,600 worth of problems.

Bob Williams, of Irvine, Calif., paid roughly $2,400 but soon found $2,800 in repairs.

Trevitz and Williams have complained to eBay. One of them has complained to the Pennsylvania Attorney General's Office.

LoCastro makes it clear that his cars are sold "as is." Despite that, Tedesco said one of LoCastro's employees, named Harry, said the dealership would take care of their problems if the Tedescos paid $250 to tow the van back.

Tedesco: "The next day, I called and said, 'If I tow it there and this all checks out, what are you going to do?' He said, 'Well, Harry was just a nice guy. He doesn't like to be mean to people. If you take it here, we're not going to do anything.' "

LoCastro: "They never brought the vehicle back. We encouraged them to and said we would either repair the vehicle at our expense or allow them to select something else."

Tedesco disputed the credit card bill for her car and filed a complaint with the Better Business Bureau.

LoCastro: "Although they believe as a consumer they have been wronged, I would say as a business, we have been far more wronged by this customer."

LoCastro points to his 99 percent positive eBay feedback rating as proof that his customers are satisfied.

The second big complaint from all of these customers is that they are intimidated into posting positive feedback on eBay before they can leave the lot. Feedback is all most eBay shoppers have to go on.

Tedesco: "He was like, 'Well, we need you to leave feedback before you go,' and I said, 'Why?' He said, 'That's just the way we do it.' So I did, and my husband was really mad about that, but all I said was the vehicle looked as described and the guys were nice."

Several customers told us that when they left truthful but negative feedback, the dealership posted negative feedback about them. LoCastro denies that.

There were also complaints about rude treatment, like in one e-mail to Call 4 Action.

Jones: "Basically, in your response ..."

LoCastro: "I'll read my response: 'Nicest $3,600 Venture van I ever sold, and you leave a negative. You are a mean, extorting human being who has no idea what a good deal was. You should be ashamed of yourself. Shame. Shame.' That's how I felt."

Call 4 Action learned that in 2002, LoCastro and others were charged with civil fraud by the Securities and Exchange Commission for misrepresenting All Pro's business potential to possible investors. He voluntarily paid a $25,000 fine and did not admit wrongdoing.

LoCastro: "I'm an entrepreneur. I'm a businessman. You can't take risks without making mistakes and having consequences."

Pennsylvania State Police say LoCastro has paid roughly $16,000 in fines since 2001 for citations issued mostly for paperwork violations at his automobile business. Police say the first two citations involved more than 140 customers.

Jones says many people recommend having a mechanic inspect a used vehicle before you agree to buy. If you buy something "as is," that's exactly what it means.